01. Shipping
What Shipping Options Do You Offer?
Economy shipping is $7.95, and it’s free on U.S. orders over $250. Need it faster? Standard ($25) and Express ($40) are available at checkout.
How Long Does Shipping Take?
Delivery time depends on your location and the option you choose at checkout. The moment your order ships, you’ll get a tracking number so you can follow it to your door.
Do You Offer International Shipping?
Yes. International orders ship via USPS or DHL Express, with rates calculated at checkout based on your address.
How Can I Track My Order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website.
What Should I Do If My Package Is Delayed or Lost?
Check your tracking link first for updates. If your package seems stuck or hasn’t arrived, email us at hello@thegutcenter.com and we’ll help track it down.
02. Returns
What If Something’s Wrong With My Order?
If your order arrives damaged, incorrect, or incomplete, email hello@thegutcenter.com with your order number and a photo. We’ll make it right.
Can I Return a Product?
Email us at hello@thegutcenter.com with your order number and we’ll walk you through the next steps.
03. Orders
How Do I Place an Order?
You can place an order directly on our website by adding items to your cart and proceeding to checkout. Follow the prompts to enter your shipping and payment details, then confirm your order.
Can I Modify or Cancel My Order After Placing It?
We process orders quickly, but if you need to make changes or cancel your order, please contact our customer support team as soon as possible. Once an order has shipped, modifications may not be possible.
How Do I Check My Order Status?
You’ll receive an order confirmation email right away, and a shipping confirmation with your tracking number as soon as your order ships.
Something still on your mind?
We would love to help you out! Please send us an email at hello@thegutcenter.com and we will get back to you.